Refund policy


SWIMS Returns Policy

At SWIMS, we hope you love your order. If for any reason you’re not completely satisfied, please read our returns policy below.

Change of Mind Returns

  • Items must be returned within 14 days of receiving your order.
  • All returned items must be unworn, unwashed, with all original tags attached, and in their original condition.
  • We reserve the right to refuse returns that show signs of wear, makeup, fake tan, perfume, damage, or have had the hygiene seal removed (where applicable).

Return Form

Every order includes a SWIMS Returns Form.

This form must be completed and enclosed with your return. If the form is not included, we may be unable to identify your return, which could delay or prevent your refund from being processed.

If you no longer have the returns form, please include a note inside your parcel with the following information:

  • Full Name
  • Order Number
  • Date of Order
  • Reason for Return

Unfortunately, returns received without this information cannot be processed until we are able to identify the order, so it is essential that these details are included.

Faulty Items

If you believe your item has arrived faulty, please contact us as soon as possible with your order number and clear photographs of the issue.

Once your item has been inspected and the fault has been confirmed, you will be offered one of the following:

  • An exchange for the same item (subject to availability), or
  • A return for a refund.

Please note:

  • You cannot receive a full refund and keep the item. Any approved refund will only be processed once the item has been returned to us, unless otherwise agreed by SWIMS.
  • Items that have been damaged through normal wear and tear, misuse, incorrect washing, accidental damage, or failure to follow the care instructions will not be considered faulty.

How to Return

Please contact our customer service team before returning your item so we can provide the correct return instructions.

Thank you for shopping with SWIMS. We truly appreciate your support and will always do our best to make your experience with us a positive one.